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Noticeboard

NOTICE TO PATIENTS


WE ARE AWARE THAT THERE IS AN INTERMITTENT PROBLEM WITH OUR TELEPHONE SYSTEM.


THE PROBLEM OCCURS AT BUSY TIMES AND RESULTS IN CALLERS BEING CUT OFF WHILST WAITING FOR THEIR CALL TO BE ANSWERED.


THE PROBLEM HAS BEEN REPORTED TO OUR TELEPHONE PROVIDER WHO IS TRYING TO RESOLVE THE PROBLEM.


WE APPRECIATE THAT WHEN THIS HAPPENS IT CAUSES FRUSTRATION FOR WHICH WE SINCERELY APOLOGISE.


WE ARE PRESENTLY LOOKING AT ALTERNATIVE TELEPHONE PROVIDERS SO THAT WE SOURCE A MORE ROBUST SYSTEM


THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING

Welcome to Burbage Surgery

We are hope that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

CQC

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

Several parking spaces are reserved for disabled persons in our main car park. Ramps for wheelchairs of disabled patients are sited at the main entrance. All consulting rooms and disabled toilets are designed to allow easy wheelchair access. Wolvey Surgery has been modified to comply with Disability requirements.

Accessible Information Form

From 31st July 2016 we are required to comply with the Accessible Information Standard. The standard aims to make sure that patients who have a disability or sensory loss get information that they can access and understand, and any communication support that they need.

Patients who are disabled or have a sensory loss may complete an Accessible Information Form found under "Accessibility Information" on this website to inform the practice of any information or communication needs.

General Data Protection Regulations (GDPR)

From the 25th May 2018 the GDPR is the new EU legislation to protect the personal data of all EU citizens. It will apply even if we are no longer part of the EU. It will be a significant change in Data Protection for the NHS and healthcare providers.

For more information please look under our Further Information guide "summary Care Record"

(Site updated 04/10/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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