This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

BURBAGE SURGERY

APPOINTMENT GUIDANCE

To obtain an appointment at Burbage Surgery please telephone 01455 634879 and make your request to the receptionist.

To obtain an appointment at Wolvey Surgery please telephone 01455 221331.

It is also possible to check appointment availability and to book an appointment on line once you have registered for on line access with the practice.

IMPORTANT INFORMATION - PLEASE READ CAREFULLY

Patients are able to book a routine appointment in advance. However, if you feel you are unable to wait until the next available appointment you may submit a same day request. All requests for same day appointments should be made by telephone before 10.30 am. Calls will be dealt with initially by one of our Nurse Practitioners or GPs. Our Nurse Practitioners can deal with an extensive range of minor illness conditions (see Minor Illness information) and will try to deal with your problem. If after speaking to you, it is necessary for you to be seen by a health care professional, we will make arrangements for you to be seen at a mutually convenient time.

Patients should be aware that the morning telephone list may be closed early due to high patient demand and at the discretion of the duty doctor. Patients are therefore advised to contact the surgery early morning. If the telephone list has been closed when you call, you may be asked to call back the following day or attend a local walk in centre if you are unable to wait. A list of alternative urgent care services including local walk in centres is available from reception and on this website. Information is also available on the appropriate use of Accident and Emergency Departments.

Emergencies

Emergency appointments are available after 10:30 am at Burbage Surgery each weekday. We do not offer an emergency service from Wolvey Surgery.

We respectfully ask patients to use this service for emergencies only. When telephoning for an emergency appointment you will be asked for a contact telephone number by the receptionist and your name will be placed on the duty doctor’s telephone list. The doctor will then call you to discuss your request and if you need to be seen, arrangements will be made for you to come to the surgery. Emergency requests received after 18:30 on weekdays and weekends will be dealt with by the out of hours service who may be contacted on 111.

 Telephone Appointments

Telephone consultations are now offered routinely by all of the doctors at the practice. Telephone appointments are appropriate for:



    • Test Results

    • Medication Queries

    • Follow up care or when it is anticipated that an examination is not required and your query can be dealt with over the telephone



Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website