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Practice Management

Wendy Shaw

Wendy will be pleased to answer any query you may have about the administration of the surgery or any other aspect of your health care. Should you have any comments, criticisms or complaints concerning the surgery, she will be pleased to talk to you. We are continually looking at ways of improving our service to our patients and welcome any suggestions patients may wish to make.

Administration

Our administrative support team consists of an Audit Clerk, Data Entry assistant and Notes Summariser. Between them they work closely with the practice manager and are responsible for entering patient information on to the computer-. This includes entering patient registration details, immunisations, summarised medical information, scanning incoming correspondence, test results etc., producing reports and carrying out analysis as required. We are now linked with Leicestershire Strategic Health Authority (formerly Leicestershire Health), which has improved our information channels considerably. We are covered by the Data Protection Act 1 998. Since September 2000 the practice has worked as a paperless practice and all details of consultations are recorded directly on to the computer by our clinical staff avoiding the need for the doctors to use patient folders.

Reception

Our receptionists are trained to do a difficult job well. Please remember that if you are kept waiting or seem to be asked one or two questions, they are carrying out surgery policy, which is aimed at making the practice run smoothly. They do have to judge the urgency of requests so please try to give the information they require. They should deal with all patients in a polite, respectful and courteous manner and we expect our patients to treat our staff in the same way. All staff are bound by the same rules of confidentiality as the doctors and nurses. The Prafctice Manager would be happy to speak to any patient about the service offered by our reception team.

Secretaries

Our secretaries are available from 09:00 until 18:00, Monday to Friday. They arrange referrals to hospitals and private clinics for our patients and provide a very important link between the surgery and Consultants. They are also responsible for organising medical examinations and insurance requests for our patients as well as assisting with the booking of in house services and hospital appointments should you have a test result, which is abnormal, the secretary will contact you to make arrangements for you to see your doctor.
 
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