Our receptionists are trained to do a difficult job well. Please remember that if you are kept waiting or seem to be asked one or two questions, they are carrying out surgery policy, which is aimed at making the practice run smoothly. They do have to judge the urgency of requests so please try to give the information they require. They should deal with all patients in a polite, respectful and courteous manner and we expect our patients to treat our staff in the same way. All staff are bound by the same rules of confidentiality as the doctors and nurses. The Prafctice Manager would be happy to speak to any patient about the service offered by our reception team.