The Burbage Surgery - The doctors, nurses and other staff at our practice

Noticeboard

NOTICE TO PATIENTS

WE ARE AWARE THAT THERE IS AN INTERMITTENT PROBLEM WITH OUR TELEPHONE SYSTEM.

THE PROBLEM OCCURS AT BUSY TIMES AND RESULTS IN CALLERS BEING CUT OFF WHILST WAITING FOR THEIR CALL TO BE ANSWERED.

THE PROBLEM HAS BEEN REPORTED TO OUR TELEPHONE PROVIDER WHO IS TRYING TO RESOLVE THE PROBLEM.

WE APPRECIATE THAT WHEN THIS HAPPENS IT CAUSES FRUSTRATION FOR WHICH WE SINCERELY APOLOGISE.

WE ARE PRESENTLY LOOKING AT ALTERNATIVE TELEPHONE PROVIDERS SO THAT WE SOURCE A MORE ROBUST SYSTEM

THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING

Doctors

Dr Wayne M. Turner (m)

MB ChB, Leicester 1993, DFFP, DPD (Senior Partner)

Interests:

GP with a Special Interest in Dermatology

Dispensing of medication.

Clinical Drug Trials

Joint Injections

Dr Phil Thomason (m)

MB ChB, Leicester 1996, MRCGP, DipENT (Partner)

Interests:

GP with a Special Interest in ENT

Joint injections

Sports medicine

Dr Ruth Turner (f)

MB ChB, Leicester 1998, MRCP, MRCGPM, DFFP Diabetes (Partner)

Interests:

GP Trainer

Women's Health

Family Planning

Dr Vikram Bolarum (m)

MB BS, MRCP, MRCGP, (Partner)

Interests:

GP Trainer

Diabetes

Joint Injections

Dr Yulia McManus (f)

Salaried GP

Dr Nishant Kumar (m)

Dr Rachel Walker (f)

Dr Adela Szrok (f)

Nurse Practitioners

Sister Debbie Bates (f)

Sister Pushpinder Sanghera (f)

Nurses

Sister A Hedworth

The nurses are responsible for a wide range of services within the practice including chronic disease management, new patient registrations, health promotion clinics, blood tests, cervical smears, childhood immunisations and injections required for travelling. They will always offer advice should you wish to discuss any problem with them and provide a valuable support service to our doctors. Our practice nurses also provide a chaperone service during examinations. Childhood immunisations are carried out at the surgery each Tuesday afternoon).

Healthcare Assistants

Our healthcare assistants run Warfarin clinics at Burbage and Wolvey surgeries. Patients taking warfarin will be invited to attend the surgery as required to have a blood test. Since May 2009 warfarin monitoring has been transferred from George Eliot Hospital to Burbage Surgery. Our healthcare assistants also provides phlebotomy and support to Dr Thomason in his ENT clinic.

Tracey Wallace (f)

Lisa Broderick (f)

Phlebotomists

A phlebotomy service is available Monday to Friday mornings at Burbage and Tuesday and Wednesday mornings at Wolvey for patients requiring a blood test. We also have a community phlebotomist for patients who are unable to get to the surgery. Appointments for both may be made via the reception at the surgery.

Practice Management

Wendy Shaw (f)

Wendy will be pleased to answer any query you may have about the administration of the surgery or any other aspect of your health care. Should you have any comments, criticisms or complaints concerning the surgery, she will be pleased to talk to you. We are continually looking at ways of improving our service to our patients and welcome any suggestions patients may wish to make.

Administration

Our administrative support team consists of an Audit Clerk, Data Entry assistant and Notes Summariser. Between them they work closely with the practice manager and are responsible for entering patient information on to the computer-. This includes entering patient registration details, immunisations, summarised medical information, scanning incoming correspondence, test results etc., producing reports and carrying out analysis as required. We are now linked with Leicestershire Strategic Health Authority (formerly Leicestershire Health), which has improved our information channels considerably. We are covered by the Data Protection Act 1 998. Since September 2000 the practice has worked as a paperless practice and all details of consultations are recorded directly on to the computer by our clinical staff avoiding the need for the doctors to use patient folders.

Alison Stapleford (f)

Lynn Wilcox (f)

Annette Martin (f)

Michelle Mottram (f)

Melanie Powers (f)

Reception

Our receptionists are trained to do a difficult job well. Please remember that if you are kept waiting or seem to be asked one or two questions, they are carrying out surgery policy, which is aimed at making the practice run smoothly. They do have to judge the urgency of requests so please try to give the information they require. They should deal with all patients in a polite, respectful and courteous manner and we expect our patients to treat our staff in the same way. All staff are bound by the same rules of confidentiality as the doctors and nurses. The Prafctice Manager would be happy to speak to any patient about the service offered by our reception team.

Carol Heath (f)

Carol is our Reception Manager and will be happy to deal with any enquiries relating to our Reception.

Lindsey Clarke (f)

Susan Davenport (f)

Donna Brooker (f)

Yvonne Kirkland (f)

Denise Davis (f)

Diane Wightman (f)

Secretaries

Our secretaries are available from 09:00 until 18:00, Monday to Friday. They arrange referrals to hospitals and private clinics for our patients and provide a very important link between the surgery and Consultants. They are also responsible for organising medical examinations and insurance requests for our patients as well as assisting with the booking of in house services and hospital appointments should you have a test result, which is abnormal, the secretary will contact you to make arrangements for you to see your doctor.

Theresa Conner (f)

Community Midwives

Abigail Oakes

Abigail is based at Leicester Royal Infimary and works with our GP's to provide antenatal and postnatal care and advice to our pregnant ladies.

Community Nurses

Our district nurses are registered nurses who have undertaken further training. They provide skilled domiciliary nursing care for patients living in the community who are housebound or disabled. . They also play a major part in palliative care for our terminally ill patients and liaise closely with the doctors at the surgery and the Macmillan Nurses.

Health Visitors

Diane Oldham

Our health visitor, Diane Oldham, is a trained nurse who has undertaken further training to obtain the Health Visiting Qualification. As an advisor on childcare and family problems, the Health Visiting team work in the community with the family doctors.

They are notified of births, and they visit from Day 10-14 after birth. They maintain contact thereafter by further home visits and monitor all children up to the age of 5 years, co-ordinating Child Health Surveillance checks and mum’s postnatal check. They also carry out developmental checks and hold Baby Clinics at the Hinckley East Children’s Centre, Granville Road, Hinckley on a Wednesday afternoon by appointment only.

An appointment may be made by telephoning 01455 441980.

Attached Staff

Chiropody

Chiropody patients living in all areas covered by the practice are now seen at Hinckley Hospital. New patients may register by completing a form at reception and placing it in the chiropody box on the counter. An appointment will be sent to you by post.

Counsellor

A counselling service is provided by “Rethink” and is available at the practice. This service is provided to our practice on a weekly basis and is available to any patient who feels that that they may benefit from counselling. Since a doctor must make referral, please make an appointment to see your doctor to discuss this. Private counselling is also available on request.