Noticeboard

IMPORTANT – PLEASE READ

 

 

NOTICE TO PATIENTS REGARDING CORONAVIRUS

 

RESTRICTIONS ARE NOW IN PLACE TO LIMIT THE NUMBER OF PATIENTS ENTERING OUR SURGERY PREMISES. PLEASE DO NOT ENTER OUR SURGERY IN ORDER TO MAKE AN APPOINTMENT OR REQUEST A PRESCRIPTION. PLEASE RETURN HOME AND TELEPHONE RECEPTION. OUR TELEPHONES WILL BE BUSIER THAN USUAL BUT WE WILL ANSWER YOUR CALL AS SOON AS WE ARE ABLE. WOLVEY, SAPCOTE, AND SHARNFORD SURGERIES ARE CLOSED TEMPORARILY DUE TO COVID-19, PLEASE CONTACT BURBAGE SURGERY ON 01455 634879 FOR ENQURIES.

 

PLEASE ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE

BURBAGE SURGERY

 

 

 

 

 

Welcome to Burbage Surgery

Dear Patients

We have staff shortages within  our reception team at present. Therefore, it may take us longer to answer your call. Please be patient, your call will be answered as soon as possible.

Entrance to the surgery is now by appointment only. Social distancing measures are in place. Therefore, please keep to your appointment time and do not come early.

Do not enter the surgery if you have Covid symptoms

All Patients are now required to wear a face covering when attending surgery. Please use hand sanitiser on arrival

If you have a query or need to speak to a doctor, then please telephone the surgery on:  01455  634879

Polite request:

If the doctor has requested to you attend the surgery following a Triage telephone consultation please be aware they will only deal with the problem(s) discussed during your telephone consultation on that day

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at:

https://111.nhs.uk/service/covid-19/

Please see latest Guidance on Coronavirus under "Clinics and Services" and "Latest News"- If you have symptoms please do not come to the surgery, please follow the link above for advice or Telephone 111

 

As part of the government's coordinated response to Coronarirus, NHS Test and Trace has developed the new NHS COVID-19 app. It is now available for download to all residents of England and Wales. The government strongly recommends that everyone over the age of 16 download and uses it. Please follow the link above to download the app.

https://covid19.nhs.uk

Videos in different languages:

Following the announcement of the continued lockdown in Leicester and surrounding areas, a selection of videos have been produced by local clinicians in different languages to provide and guidance to patients. You can access the YouTube videos by visiting:

 https://www.leicestercityccg.nhs.uk/my-health/coronavirus-advice/coronavirus-information-in-different-languages-and-formats/

We want our website to provide clear and concise help and to give our patients the information they require in an easy and convenient format. It has been designed with patients' needs uppermost in our minds, from checking surgery times to letting us know what you think

Burbage Surgery Patient Information Summary

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home, such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

Several parking spaces are reserved for disabled persons in our main car park. Ramps for wheelchairs of disabled patients are sited at the main entrance. All consulting rooms and disabled toilets are designed to allow easy wheelchair access. Wolvey Surgery has been modified to comply with Disability requirements. Our premises at Burbage and at Wolvey are now covered by CCTV internally and externally for the safety of our patients and staff. Please see our Code of Practice below:

Burbage Surgery CCTV Code of Practice

Accessible Information Form

Since 31 July 2016, we have been required to comply with the Accessible Information Standard. The standard aims to make sure that patients who have a disability or sensory loss get information that they can access and understand, and any communication support that they need.

Patients who are disabled or have a sensory loss may complete an Accessible Information Form found under "Accessibility Information" on this website to inform the practice of any information or communication needs.

General Data Protection Regulations (GDPR)

GDPR is the UK's interpretation of new EU legislation to protect the personal data of all EU citizens which came into force on 25 May 2018. It will be maintained by the UK, even though we are now outside the EU since 31 January 2020, and is a significant change in Data Protection for the NHS and healthcare providers.

Please read the following documents regarding  GDPR and Data Protection Information. There is also a link below for accessing your records if you wish to do so.

GDPR & Data Protection Information

Burbage Privacy Notices:

provision of direct care

Medical Research & National Clinical Audits

Legal Requirements

National Screening Programmes

Privacy Notice - Easy Read

Supplementary Privacy Notice

Patient Access to Medical Records Information

DSAR patient access request for medical records

Please use the following guidance and forms if you require, sicknotes, access for 3rd party to your records or change of personal details.

Sick Notes

If you require a continuation sick note you can now email your request to the surgery using the attached continuation sick note request form. This will then be sent to a doctor to authorise or advise if a doctor needs to speak to you. If a doctor needs to speak to you, a member of the reception team will contact you. During the current situation with Covid-19, all authorised continuation sick notes will be posted to patients for continued safety reasons.

Continuation Sick Note

Consent/Permission to Disclose Data to a named 3rd Party

If you wish to give consent to a 3rd Party to all us to be able to disclose information on your behalf regarding your medical conditions and health care you can now complete the form below to allow this access. The form will need to be printed so that the patient who is giving permission can sign the request and then this can be emailed back to the surgery.

3rd Party Consent Form

Change  of Personal Details

If you need to change any of your personal details please complete the form below and email this to the surgery.

Change of Personal Details

Pregnancy Bookings

Please use the attached pregnancy registration form to allow us to register your pregnancy with our Midwifery Team. This form is essential for all new pregnancies prior to patients being able to book an appointment with the Midwife.

Pregnancy Registration Form

(Site updated 25/11/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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