THE PRACTICE HAS SUSPENDED ALL NON URGENT APPOINTMENTS UNTIL FURTHER NOTICE. HOWEVER, THE PRACTICE REMAINS OPEN FOR URGENT CARE.
OUR DAILY TELEPHONE LIST REMAINS OPEN. WE RE ALSO USING TEXT MESSAGING AND VIDEO CONSULTATIONS TO COMMUNICATE WITH OUR PATIENTS
To obtain an appointment at Burbage Surgery please telephone 01455 634879 and make your request to the receptionist.
To obtain an appointment at Wolvey Surgery please telephone 01455 221331.
It is also possible to check appointment availability and to book an appointment on line once you have registered for on line access with the practice.
IMPORTANT INFORMATION - PLEASE READ CAREFULLY
Patients are able to book a routine appointment in advance. However, if you feel you are unable to wait until the next available appointment you may submit a same day request. All requests for same day appointments should be made by telephone as early as possible after 8.00 am. You will be asked by the Receptionist to give a brief reason for the request. This is to ensure you are signposted appropriately. Calls will be dealt with initially by one of our Nurse Practitioners or GPs. Our Nurse Practitioners can deal with an extensive range of minor illness conditions (see Minor Illness information) and will try to deal with your problem. If after speaking to you, it is necessary for you to be seen by a health care professional, we will make arrangements for you to be seen at a mutually convenient time.
Patients should be aware that the morning telephone list may be closed early due to high patient demand and at the discretion of the duty doctor. Patients are therefore advised to contact the surgery as early as possible. If the telephone list has been closed when you call, you may be asked to call back the following day or attend a local walk in centre if you are unable to wait. A list of alternative urgent care services including local walk in centres is available from reception and on this website. Information is also available on the appropriate use of Accident and Emergency Departments.
Emergency appointments are available after 10:30 am at Burbage Surgery each weekday. We do not offer an emergency service from Wolvey Surgery.
We respectfully ask patients to use this service for emergencies only. When telephoning for an emergency appointment you will be asked for a contact telephone number by the receptionist and your name will be placed on the duty doctor’s telephone list. The doctor will then call you to discuss your request and if you need to be seen, arrangements will be made for you to come to the surgery. Emergency requests received after 18:30 on weekdays and weekends will be dealt with by the out of hours service who may be contacted on 111.
Telephone Appointments (Please telephone after 11.00 am)
Telephone consultations are now offered routinely by all of the doctors at the practice. Telephone appointments are appropriate for:
- Follow up care or when it is anticipated that an examination is not required and your query can be dealt with over the telephone
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Extended Access appointments
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
Please note: These appointments are not directly bookable by patients.