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The Burbage SurgeryTel: 01455 634879
Wolvey Surgery Tel: 01455 221331
Sapcote SurgeryTel: 01455 634879
Sharnford SurgeryTel: 01455 634879
IMPORTANT – PLEASE READ
NOTICE TO PATIENTS REGARDING CORONAVIRUS
RESTRICTIONS ARE NOW IN PLACE TO LIMIT THE NUMBER OF PATIENTS ENTERING OUR SURGERY PREMISES. PLEASE DO NOT ENTER OUR SURGERY IN ORDER TO MAKE AN APPOINTMENT OR REQUEST A PRESCRIPTION. PLEASE RETURN HOME AND TELEPHONE RECEPTION. OUR TELEPHONES WILL BE BUSIER THAN USUAL BUT WE WILL ANSWER YOUR CALL AS SOON AS WE ARE ABLE. WOLVEY, SAPCOTE, AND SHARNFORD SURGERIES ARE CLOSED TEMPORARILY DUE TO COVID-19, PLEASE CONTACT BURBAGE SURGERY ON 01455 634879 FOR ENQURIES.
PLEASE ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE
THE PRACTICE HAS SUSPENDED ALL NON URGENT APPOINTMENTS UNTIL FURTHER NOTICE. HOWEVER, THE PRACTICE REMAINS OPEN FOR URGENT CARE.
OUR DAILY TELEPHONE LIST REMAINS OPEN. WE RE ALSO USING TEXT MESSAGING AND VIDEO CONSULTATIONS TO COMMUNICATE WITH OUR PATIENTS
To obtain an appointment at Burbage Surgery please telephone 01455 634879 and make your request to the receptionist.
To obtain an appointment at Wolvey Surgery please telephone 01455 221331.
It is also possible to check appointment availability and to book an appointment on line once you have registered for on line access with the practice.
IMPORTANT INFORMATION - PLEASE READ CAREFULLY
Patients are able to book a routine appointment in advance. However, if you feel you are unable to wait until the next available appointment you may submit a same day request. All requests for same day appointments should be made by telephone as early as possible after 8.00 am. You will be asked by the Receptionist to give a brief reason for the request. This is to ensure you are signposted appropriately. Calls will be dealt with initially by one of our Nurse Practitioners or GPs. Our Nurse Practitioners can deal with an extensive range of minor illness conditions (see Minor Illness information) and will try to deal with your problem. If after speaking to you, it is necessary for you to be seen by a health care professional, we will make arrangements for you to be seen at a mutually convenient time.
Patients should be aware that the morning telephone list may be closed early due to high patient demand and at the discretion of the duty doctor. Patients are therefore advised to contact the surgery as early as possible. If the telephone list has been closed when you call, you may be asked to call back the following day or attend a local walk in centre if you are unable to wait. A list of alternative urgent care services including local walk in centres is available from reception and on this website. Information is also available on the appropriate use of Accident and Emergency Departments.
Emergency appointments are available after 10:30 am at Burbage Surgery each weekday. We do not offer an emergency service from Wolvey Surgery.
We respectfully ask patients to use this service for emergencies only. When telephoning for an emergency appointment you will be asked for a contact telephone number by the receptionist and your name will be placed on the duty doctor’s telephone list. The doctor will then call you to discuss your request and if you need to be seen, arrangements will be made for you to come to the surgery. Emergency requests received after 18:30 on weekdays and weekends will be dealt with by the out of hours service who may be contacted on 111.
Telephone Appointments (Please telephone after 11.00 am)
Telephone consultations are now offered routinely by all of the doctors at the practice. Telephone appointments are appropriate for:
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Extended Access appointments
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
Please note: These appointments are not directly bookable by patients.
Home visits are only for those patients whose illness is such that they cannot possibly come to the surgery. Please see the Leicestershire Local Medical Committee’s guidance on our website that defines appropriate/inappropriate requests. Should a house call be required, please contact the surgery before 10.00 a.m. and request the visit. The doctor will use his/her discretion as to when he/she will call depending on the workload on that day. In the case of an urgent house call, telephone the surgery and explain the situation to the receptionist who will contact the doctor immediately.
Leicestershire LMC Visiting
It should be remembered that in all cases the doctor must put himself/herself in a position to properly assess the medical state of a patient and thus the need for a house call.
The following groups are for guidance only and are not mutually exclusive.
GP 1 Visit recommended
We believe home visiting makes clinical sense and is the best way of giving a medical opinion in cases involving:
· The terminally ill
· The truly house-bound patient, for whom travel to premises by car would cause a deterioration in their medical condition or unacceptable discomfort
GP2 Visit may be useful
After initial assessment over the phone a seriously ill patient may be helped by a GP’s attendance even if it is felt appropriate to order an ambulance first.
Examples of such situations are:-
· Myocardial infarction
· Severe shortness of breath
· Severe haemorrhage
Even if a GP is busy elsewhere, and has ordered an ambulance, it may still be appropriate in the above circumstances to visit, particularly where it is likely that the GP could arrive ahead of the ambulance, and his/her presence could improve the patient’s chances of survival.
In most of these cases, to visit would not be an appropriate use of a GP’s time:
· Common symptoms of childhood: fevers, cold, cough, earache, headache, diarrhoea/vomiting and most cases of abdominal pain. These patients are usually well enough to travel by car. It is not necessarily harmful to take a child with a fever outside. These children may not be fit to travel by bus or to walk, but car transport may be available from friends, relatives or taxi firms. It is not a doctor’s job to arrange such transport.
· Adults with common problems, such as cough, sore throat, influenza, back pain and abdominal pain, are also readily transportable by car to a doctor’s premises.
· Common problems in the elderly, such as poor mobility, joint pain and general malaise, would also best be treated by consultation at a doctor’s premises.
However, inspite of the above some may feel that due account needs to be taken of a patient’s circumstances, and where necessary a visit should be made. This is all the more so when the safety of a child has to be taken into account.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Burbage Surgery will remain open as usual on Friday 8th May 2020.
Sapcote , Sharnford and Wolvey branch surgeries are cancelled routinely on Tuesdays following Bank Holidays.
Every year, millions of us visit our GP with minor health problems that our local Pharmacist could resolve.
You may find it helpful to watch the video on Antibiotics on the link below:
It's estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete's foot.
But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time – just walk in.
All pharmacists can recognise many common health complaints. They can give advice or, where appropriate, medicines that will help clear up the problem.
If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP instead.
What's more, many pharmacies are open in the evenings and on the weekends.
If everybody went to a pharmacist with common health problems, more time would be freed up for our GPs. This might make it easier to get a convenient appointment with your GP next time you need one.
So, if you have a common health problem, a trip to your local pharmacy is an option.
Your pharmacist may be able to help with:
Some pharmacies also provide truss fittings, stoma products and incontinence supplies.
Go to your GP or a walk-in centre for:
Go to accident and emergency (A&E) for:
If an injury is not serious, you can get help from a minor injuries unit (MIU), rather than going to an A&E department.
Minor ailment servicesSome pharmacies run a minor ailment scheme, which means they can supply medicines for certain conditions on the NHS.
If your pharmacy runs a minor ailment scheme that includes eczema, for example, it means your pharmacist can supply medicines for this condition and you'll only pay the standard prescription charge.
If you're exempt from paying prescription charges – because you're under 16 or over 60, for example, or you have a prescription prepayment certificate (PPC) – you won't pay for the medicine. Just ask at your local pharmacy.
Look for pharmacies in your area.
Local NHS Walk-In Centres
George Eliot Hospital Walk In Centre
Open 8am to 8pm 7 days a week
Leicester Royal Infirmary Walk in Centre
Leicester Royal Infirmary
Open 24 hrs 7 days a week
Loughborough Urgent Care Centre
Loughborough Community Hospital
Open 24hrs 7 days a week
Coventry Walk-In Centre
Stoney Stanton Road
Open 8am to 10pm 7 days a week
NHS 111 will offer telephone advice to patients
Major A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies, such as:
If you're injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK. You can also dial 112, which is the equivalent for the European Union.
Major A&E departments offer access 365 days a year and usually open 24 hours a day. Be aware that not all hospitals have an A&E department.
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