Emergency cover is provided by Leicestershire County and Rutland Community Health Services; Telephone 111

• Cover is from Monday to Thursday 18:30 to 08:00 and Friday to Monday 18:30 - 08:00
• Bank Holidays – full coverage

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency, you should call 999. Chest pains and/or shortness of breath constitute an emergency.  

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Some pharmacies run a minor ailment scheme, which means they can supply medicines for certain conditions on the NHS.

If your pharmacy runs a minor ailment scheme that includes eczema, for example, it means your pharmacist can supply medicines for this condition and you'll only pay the standard prescription charge.

If you're exempt from paying prescription charges – because you're under 16 or over 60, for example, or you have a prescription prepayment certificate (PPC) – you won't pay for the medicine. Just ask at your local pharmacy. 

Look for pharmacies in your area.

Major A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies, such as:

• loss of consciousness,
• pain that is not relieved by simple analgesia,
• acute confused state,
• persistent, severe chest pain, or
• breathing difficulties.

If you're injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK. You can also dial 112, which is the equivalent for the European Union.

Major A&E departments offer access 365 days a year and usually open 24 hours a day. Be aware that not all hospitals have an A&E department.

The practice participates in Locality Training afternoons on a monthly basis. This provides protected time for our practice staff to attend important updates. During these afternoons, an emergency service is provided between 1pm and 6.30 pm by DHU who may be contacted on 0300 323 0671. After 6.30 pm patients requiring emergency medical services should ring 111.

Our telephones are transferred to DHU at 1pm on Locality Training afternoons. On most training afternoons, our practice doors remain open. However, occasionally it is necessary to close the practice completely.

Dates for Locality Training afternoons 2023:

• Thursday 26th January 2023 - Practice Closed from 13:00 
• Thursday 25th February 2023 - Practice Closed from 13:00
• Thursday 23rd March 2023 - Practice Closed from 13:00

• Monday 1st January 2024
• Friday 29th March 2024 - Good Friday 
• Monday 1st April 2024 - Easter Monday 
• Monday 6th May 2024
• Monday 27th May 2024
• Monday 26th August 2024
• Wednesday 25th December 2024 - Christmas Day 
• Thursday 26th December 2024 - Boxing Day