Prescriptions

Patients are no longer able to order your medication via their pharmacy or any nominated 3rd Party unless approved to do so by the Practice.

Repeat prescription request slips may be handed in or posted to the surgery. Your prescription will be ready for you within 10 days. Alternatively, if you supply a stamped addressed envelope, we will forward your prescription to you.

Please mark clearly on your request the items that you require.

It is also possible to request your repeat medication on line, via the link at the top of this page, once you have registered with the practice for on line access.

The facility for requesting a repeat prescription by telephone is available to housebound patients and may be arranged after discussion with one of the doctors, the reception manager or practice manager.

Please allow

• 2 full working days for prescriptions to be processed at Burbage and remember to take weekends and bank holidays into account.
• 3 full working days for prescriptions to be processed at Wolvey and remember to take weekends and bank holidays into account. 

Any medication that is requested after 6.00pm on a Friday will not be actioned until the following working day. 

Please only request medication that you require. If you do not require an item please do not order it. Sometimes, your doctor or the hospital may alter your repeat medication. It is important, therefore, that patients should keep no more than one month's supply of medication at any time. All medicines carry expiry dates. If you find that the date on your medication has expired, please dispose of this safely.

Please do not come to the surgery to request your repeat medication from either of our Dispensaries. Requests should be made on line or by telephone. 

Dispensaries are located at the main surgery and at Wolvey Surgery and are for the use of the patients who live in outlying villages only (e.g. Wolvey, Burton Hastings, Sapcote, Sharnford etc.) Any patient who is on the dispensing list and attends the surgery for an appointment can obtain their prescription at that time.

The doctors who take the rural surgeries also take a supply of drugs with them for dispensing at these times. If you are severely disabled and unable to go to a chemist you can apply for the doctors dispensing service. The practice also offers a delivery service for repeat prescriptions. Further details are available from our dispensing staff.

To obtain a repeat prescription from dispensary, please forward your repeat medication request slip to either Burbage or Wolvey. In case of query, please ring the dispenser on 01455 894452 at Burbage or 01455 222052 at Wolvey. Your prescription will be ready within 3 working days. The pick-up point for the prescriptions can be either at Burbage or Wolvey. This can be arranged with the dispenser. Alternatively, once registered with the practice for on line access, you may request a repeat prescription via our website or via the NHS App. Please ensure you have adequate medication at all times. However, should you run out of medication and require your medication urgently, please speak to a dispenser on the above contact numbers.

Dispensary Opening Hours

• Burbage –  08:30 am. – 12:30 and 14:00 – 18:00 (Thursdays 16:00 - 18:00)
• Wolvey – 08:30 – 12:30 Tuesday, Wednesday and Friday & 14:00 -18:00 Monday and Thursday

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

You may find that the name of your medication has been altered on your prescription and your repeat slip. If this happens it is most probably that the doctor has changed your medication from the brand name to the chemical (generic) name for that particular drug in accordance with practice policy. There should be no difference in the drug itself and you should not notice any difference. However, should you wish to discuss this with your doctor, please make an appointment in the usual way.

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

If you are prescribed medication or appliances at an NHS hospital or outpatient appointment you must collect the medication or appliance from the hospital pharmacy or community clinic.

The Consultant or Specialist which signs the original prescription is responsible for the care of that patient until such time a letter transferring care is written to the GP at the Practice.

We are usually unable to change private prescriptions issued by private hospitals and clinics to NHS prescriptions for the following reasons:

• Drugs/appliances are not available on the NHS
• Drugs/appliances are not being used outside of local NHS guidance
• Drugs/appliances are unlicensed for use in general practice and require specialist monitoring
• Special formulations are only available for the private healthcare provider to make up and dispense.

It is the responsibility of the hospital (and in line with their policy) to give 14 days supply of the medication to the patient:

• If they need to start the medication immediately
• Or if a new medication has been started or a change of dose of existing medication within 2 weeks of the hospital appointment.

If the consultant requires you to continue the medication after the initial supply has run out, they will inform the practice via a letter or report to the GP.  To request further supply of the medication you must submit a written request or supply the original box to the surgery stating the name, strength, and dose of the medication; plus, details of the consultant /hospital clinic who issued the initial prescription.  The practice will supply further prescriptions as long as we have received the appropriate typed letter/report from the hospital consultant.  You must allow 5 working days for your prescription request to be processed.

Thank you for your co-operation