| YOUR RIGHTS | OUR RIGHTS |
| You should be treated with respect and for your medical details to remain confidential. | We should be treated with respect and other patients; needs should also be respected. |
| You should be able to be seen by the doctor within 2 working days, or for urgent cases, on the same day. | It is for the doctor to judge whether a problem is urgent. The doctor may refuse consultations without appointment or home visit at any time. |
| You may request a home visit if you are too ill to leave the house. | The doctor should not be disturbed outside working hours except in emergencies. |
| You should be able to contact the doctor outside working hours for a serious medical emergency. | We have the right to refuse treatment, which we consider unnecessary and to expect our advice or treatment to be followed. |
| You have the right to receive advice, treatment or referral appropriate for your condition. | Registration with a doctor is a voluntary relationship and may be terminated by either party without explanation. |
| We are happy to listen to any suggestions you may have regarding ways of improving our service. | We do not expect patients to demonstrate any acts of verbal or physical aggression towards any of the doctors or staff at the practice. |