Appointments

Urgent on the day appointments will still be available by contacting the practice at 8am. These will be a mixture of telephone and face to face appointments with all GP's (subject to availability)

Like many surgeries this is our busiest time of day so please bare with us to have your call answered.

Routine/Non-Urgent  - All non urgent GP appointments will be triaged by the clinician via our online consultation service which can be access via our website or the NHS app. https://accurx.nhs.uk/patient-initiated/c82054

Patients who cannot access to online consultation service, i.e No Internet, No Mobile phone etc, you can contact the practice reception/Care-navigation team after 10.30am Monday to Friday and one of the team will be happy to complete on your behalf.  

You will get a response to your request on the same day.

Outcomes from the online consultation will consist of GP advice, sign posting, appointment booked or self booking links sent to book a routine appointment with the appropriate clinician.

Home Visits – These are only for patients whose illness is such that they cannot possibly come to the surgery.  if you require a home visit please contact the practice before 10.30am. Your request will be passed to the GP for triage. The GP will then contact you to discuss your request.  

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

• The Centre Surgery, Hinckley Health Centre 
• Newbold Vernon Medical Practice

Please note: These appointments are not directly bookable by patients.

Home visits are only for those patients whose illness is such that they cannot possibly come to the surgery. Please see the Leicestershire Local Medical Committee’s guidance that defines appropriate/inappropriate requests. Should a house call be required, please contact the surgery before 10.00 a.m. and request the visit.  The doctor will use his/her discretion as to when he/she will call depending on the workload on that day. In the case of an urgent house call, telephone the surgery and explain the situation to the receptionist who will contact the doctor immediately.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have not attended your appointment. Persistent non attenders maybe removed from the list.

We have a texting service which allows you to receive confirmation and reminders about your appointments. This service also allows you to cancel any appointments you can not attend. 

Please remember to update your contact details with us when you change address, telephone numbers and email address.