Appointments

Our appointments system has recently been reviewed. Due to ongoing issues the 6am telephone option is no longer available. The practice found that this system was not working for both the practice or the patients. 

For an urgent on the day appointment please contact the practice when the phone lines open at 8.00am - Monday to Friday. Our enhanced care navigators will then triage your call and navigate you to the most appropriate clinician or service. 

If you wish to book a non urgent appointment please submit an online consultation via the NHS App or the Contact Us Online section on the home page of the website. This service is open from 8.00am - 4.00pm Monday to Friday. Medical requests will be triaged and actioned accordingly within 3 working days. Administration requests will be reviewed and actioned with 5 working days. We are hoping that this will free up the phone lines for patients in need of urgent on the day care. 

Prescription requests can also be sent in via Online consultation and will be actioned the same day. If you wish to order a prescription over the phone please speak to reception and they will be able to assist you. Please DO NOT go through to Dispensary for ordering of prescriptions- these are now done by reception. 

Test Results, prescription ordering and access to medical records can also be accessed via the NHS App. This can be downloaded via App Store or Google Play. 

Telephone consultations are now offered routinely by all of the doctors at the practice. Telephone appointments are appropriate for:

• Test Results
• Medication Queries

Follow up care or when it is anticipated that an examination is not required and your query can be dealt with over the telephone

To request an appointment for one of these queries, please submit an online request which can be accessed via our website home page or the NHS App. 

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

• The Centre Surgery, Hinckley Health Centre 
• Newbold Vernon Medical Practice

Please note: These appointments are not directly bookable by patients.

Home visits are only for those patients whose illness is such that they cannot possibly come to the surgery. Please see the Leicestershire Local Medical Committee’s guidance that defines appropriate/inappropriate requests. Should a house call be required, please contact the surgery before 10.00 a.m. and request the visit.  The doctor will use his/her discretion as to when he/she will call depending on the workload on that day. In the case of an urgent house call, telephone the surgery and explain the situation to the receptionist who will contact the doctor immediately.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have not attended your appointment. Persistent non attenders maybe removed from the list.

We have a texting service which allows you to receive confirmation and reminders about your appointments. This service also allows you to cancel any appointments you can not attend. 

Please remember to update your contact details with us when you change address, telephone numbers and email address.